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Outsourced patient success
Silent when your team is responsive. Active when they’re slow or offline. You pay only for bookings we catch.
No setup fees · No booking fees during pilot · 3-month minimum after conversion
The Problem
Your team is great during business hours but prospects don't stop messaging when your team goes home. They text two other clinics and book whoever replies first.
You know this is happening. You just don’t know how many you’re losing, or what they were worth. We’re here to tell you - and catch them.
Messages received this month
Industry average for Vietnamese beauty clinics on Zalo + Facebook.
We capture the 45%.
These are customers who would have booked elsewhere.
The Mechanics
Unlike chatbots that replace your team, GlowBot only steps in when no one else has, and hands back control with one tap. Invisible to the customer.
Your staff gets the notification. They reply, they book. GlowBot stays silent. No workflow change.
A message goes unanswered past your threshold. GlowBot activates, answers, qualifies the inquiry, and pushes toward a booking. Every message logged. Threshold configurable per clinic.
Tap “take over” - the AI steps back silently. The customer sees no switch. The conversation continues with your staff, uninterrupted.
Think of us as the night shift that also covers the lunch rush. Your team keeps handling what they handle well. We catch the rest.
The Work
We don’t sell software - we sell results. Every outcome below ties to a line item on your monthly invoice. You see exactly what we did and exactly what we charged for it.
When your team can’t reply in time, GlowBot handles the consultation - pricing, doctors, treatment details - and collects the booking. Every AI-attributed booking appears on your invoice with the full conversation log.
Typical clinic on Performance tier: 20–40 AI-attributed bookings per month, with full attribution logs for each.
When a 500K facial inquiry becomes a 3.5M laser booking, that’s a different win. 7–10% commission on the uplift only - never on the base booking.
Typical upsell rate: 25–35% of inquiries, average uplift 1.5–2.5M VND per upsold booking.
Performance tier and above. We scan for patients dormant 60+ days, message them referencing their last treatment, and bring them back. Flat fee per confirmed reactivated booking - zero acquisition cost.
Typical clinic: 5–15 reactivated bookings per month, average treatment value 2–4M VND.
Two things not on your invoice that protect your clinic. Day 2–3 check-ins flag concerns before they become bad reviews. Google review requests go only to patients who reported positive experiences.
Typical outcome: 5–10 new positive Google reviews per month, flagged negative experiences before they reach review sites.
Everything else GlowBot does - answering FAQ questions at 2am, sending post-care instructions, tracking patient preferences - is baseline infrastructure. It supports the four outcomes above, and it’s included at no extra cost.
Attribution
The honest question every smart owner asks: “What stops you from claiming bookings I would have gotten anyway?” The answer is mechanical rules, applied the same way every time, visible in your dashboard.
Rule 1 - Minimum involvement.
AI must have sent at least 3 messages in the conversation. Quick greetings don’t count.
Rule 2 - Time proximity.
Booking must happen within 48 hours of the AI’s last message. Longer gaps credit staff.
Rule 3 - No active staff handling.
If staff was actively handling the conversation, the booking doesn’t count. AI must be the primary agent.
Rule 4 - Off-hours are always attributed.
Messages arriving outside your staffed hours count automatically. No “we would have gotten it anyway” argument holds.
Rule 5 - Every attribution is inspectable.
Every attributed booking links to its conversation and attribution reasoning. Flag any booking within 30 days; if we got it wrong, we credit you back.
We’d rather lose a disputed booking than lose your trust. Every attribution decision leans toward the clinic when it’s ambiguous.
Language
Localized IntelligenceMost of your customers speak Vietnamese. GlowBot’s AI is built for Vietnamese-first conversation - natural pronouns, beauty industry terminology, the warm professional register your customers expect. But if you’re in District 1, Da Nang, Nha Trang, or any area with expat or tourist traffic, some of your customers don’t. GlowBot detects the language of the first message and responds in kind - no toggle, no separate setup. Same knowledge base, same personality, same doctor introductions, just in the customer’s language.
Dạ chị ơi, dịch vụ trị nám bên em do Bác sĩ Hà thực hiện, sử dụng máy PicoSure Pro. Chi phí từ 3,500,000đ/buổi. Chị muốn em tư vấn chi tiết không ạ?
Hi! Our melasma treatment is performed by Dr. Ha using the PicoSure Pro laser. Sessions start at 3,500,000₫. Would you like me to go into more detail or book a consultation?
Both languages, one service, no additional fees.
We know the question before you ask it: “If you’re sitting on my Zalo, what stops you from selling my customers to my competitor?” The answer is technical isolation, not just promises.
Every clinic's data is stored with a clinic ID, and every request is checked against your clinic before any data is returned. It's enforced in our code on every request, not just a promise in a contract. Your data is never mixed with another clinic's.
During the 30-day pilot, we only see live messages. Your existing customer list stays with you. After the pilot, you decide whether to share it for reactivation - your call, at your pace.
Strict per-clinic isolation. If a competitor uses GlowBot, you'll never see them, and they'll never see you. No cross-clinic analytics. No exceptions.
We only see live messages during pilot. Export everything or delete the account anytime - one click, 48-hour hard delete.
Every data access logged. Who viewed what, when messages sent, when credentials changed. Full audit trail in Settings → Security.
Export ready
ZIP download anytime
Results
We’re onboarding our first agency-variant pilot clinics right now. As soon as we have real numbers that hold up under scrutiny - and real clinic owners who agree to be named - they’ll live here. We’d rather publish nothing than publish a number we can’t defend.
If you’d like to see the attribution engine and live dashboard examples in real time, book a pilot call. We’ll walk you through the product on an anonymized pilot account so you can see exactly what the monthly report looks like.
Book a pilot callThe Pilot
30-day pilot. GlowBot runs on your Zalo and Facebook exactly as the paid service - full AI coverage, full dashboard, live attribution.
No floor fee. No per-booking fees. No commissions. Only cost is Zalo ZNS messages - hard pass-through from Zalo.
At day 30, full report: bookings caught, revenue generated, economic case for your specific numbers. If the leak isn’t real, walk away. If it is, activate.
What you’ll see in the end-of-pilot report:
Let GlowBot catch the ones your team can’t get to in time. Pilot for 30 days, pay nothing until you see the evidence.
Start your pilotOr message us on Zalo · Facebook for a 20-minute conversation first
Outsourced AI patient success for beauty clinics. We catch the customers your team misses. You pay when we book one.
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